Legal

Privacy Policy

Last Updated: February 19, 2026 Effective: February 19, 2026

Trade Matrix System ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and NinjaTrader TMSBars.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you provide to us, including:

  • Full name and email address
  • NinjaTrader account email for TMSBar entitlement
  • Billing information (processed securely via Stripe — we never store card details)
  • Account credentials (passwords are hashed and encrypted)

Automatically Collected Information

  • IP address and browser type
  • Device information and operating system
  • Usage data including pages visited and features used
  • License key activation and validation logs

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our platform and TMSBars
  • Process subscriptions and manage billing through Stripe
  • Validate NinjaTrader license entitlements
  • Send transactional emails (subscription confirmations, license keys)
  • Provide customer support and respond to inquiries
  • Improve our platform and develop new features
  • Prevent fraud and ensure platform security

3. Data Sharing

We do not sell, rent, or trade your personal information. We may share data with:

  • Stripe — for secure payment processing
  • NinjaTrader — for TMSBar entitlement validation (email only)
  • Service providers — hosting and email delivery services
  • Legal authorities — when required by law or to protect our rights

4. Data Security

We implement industry-standard security measures including 256-bit SSL encryption, secure password hashing, and regular security audits. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

5. Cookies

We use essential cookies for session management and authentication. We do not use third-party tracking cookies for advertising purposes. You may disable cookies in your browser settings, though this may affect platform functionality.

6. Your Rights

You have the right to:

  • Access your personal data
  • Request correction of inaccurate information
  • Request deletion of your account and data
  • Opt out of marketing communications
  • Export your data in a portable format

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of the platform after changes constitutes acceptance.

8. Contact Us

If you have questions about this Privacy Policy, contact us at support@tradematrixsystem.com or via our contact page.